Remote Veteran Services CSR — Empathetic Help

Government Technical Services Corporation; Bowie (MD); Remote; USD 20,173 - 28,731; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

401(k) plan

Paid holidays

Job summary

A federal support services provider is seeking experienced online call center customer service representatives to assist Veterans at the U.S. Department of Veterans Affairs. This virtual position requires a strong communicator with empathy and at least six months of call center experience. Responsibilities include directing Veterans to resources, maintaining accurate call records, and ensuring effective communication. The role offers full-time hours and comprehensive benefits, including medical, dental, and a 401(k).

Qualifications

• 6+ months of consecutive call center or contact center experience.
• Must have a REAL ID-compliant identification card or acceptable alternative.
• Fast and reliable wired internet connection required.

Responsibilities

• Provide assistance to Veterans in finding resources.
• Document calls and service requests accurately.
• Establish effective communication with Veterans.

Skills

Excellent communication

Empathy

Ability to work under pressure

Familiarity with military programs

Tools

Customer Relationship Management (CRM)

Job description

A federal support services provider is seeking experienced online call center customer service representatives to assist Veterans at the U.S. Department of Veterans Affairs. This virtual position requires a strong communicator with empathy and at least six months of call center experience. Responsibilities include directing Veterans to resources, maintaining accurate call records, and ensuring effective communication. The role offers full-time hours and comprehensive benefits, including medical, dental, and a 401(k).