Remote Veteran Services CSR — Full-Time, Benefits

Government Technical Services Corporation; Frederick (MD); Remote; USD 41,960,000 - 59,762,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life Insurance

Paid holidays

Internet stipend

Job summary

Government Technical Services Corporation seeks experienced online call center customer service representatives to support the Veterans Experience Office at the U.S. Department of Veterans Affairs.

This is a 100% virtual role requiring residence within 60 minutes of designated VA facilities; the position offers full-time hours and a competitive benefits package. Training is extensive and conducted on camera; shifts are 24/7 with opportunities for advancement into supervisory roles.

Qualifications

• MUST have six (6) months of consecutive call center or contact center experience.

Responsibilities

• Learn, understand and explain VA services and procedures.
• Ask clarifying questions to identify complex or vague requests for VA services and information.
• Accurately record details of calls in an expected time frame.
• Select appropriate VA services to meet the specific needs of Veterans.
• Establish and maintain effective communication with VA employees and the public.
• Navigate a multi-screen computer system with CRM applications.
• Maintain confidentiality and privacy of callers.

Skills

Excellent communication

Empathy

Patience

Job description

Government Technical Services Corporation seeks experienced online call center customer service representatives to support the Veterans Experience Office at the U.S. Department of Veterans Affairs.

This is a 100% virtual role requiring residence within 60 minutes of designated VA facilities; the position offers full-time hours and a competitive benefits package. Training is extensive and conducted on camera; shifts are 24/7 with opportunities for advancement into supervisory roles.