Remote CSR for Veterans Experience Office — Leadership Growth

Gtscts; Frederick (MD); Remote; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life Insurance

11 paid holidays

Job summary

GTSC seeks experienced online call center customer service representatives to support the Veterans Experience Office at the U.S. Department of Veterans Affairs.

This is a 100% virtual position; your residence must be within 60-minute driving distance to specified VA facilities for training. You will undergo extensive training and work in a 24/7 shift environment, connecting Veterans with the right resources.

Qualifications

• Six months of consecutive call center or contact center experience.
• Wired internet with minimum 25 Mbps download and 10 Mbps upload.
• VA-issued computer provided after orientation training.

Responsibilities

• Explain VA services and identify the appropriate resources for Veterans.
• Record details of calls and requests in the CRM within required time frames.
• Use a multi-screen computer system with CRM applications to navigate and document interactions.
• Maintain confidentiality and privacy of callers.

Skills

Call center experience

Empathy

Communication skills

Patience

Crm software

Tools

CRM software

Job description

GTSC seeks experienced online call center customer service representatives to support the Veterans Experience Office at the U.S. Department of Veterans Affairs.

This is a 100% virtual position; your residence must be within 60-minute driving distance to specified VA facilities for training. You will undergo extensive training and work in a 24/7 shift environment, connecting Veterans with the right resources.