Remote Vehicle Repair Coordinator

Enterprise Mobility; Charlotte (NC); Remote; USD 24,000 - 26,000; Full time

Benefits offered by this job

Paid vacation

Medical, dental, and vision insurance

401(k) with employer match

Employee discount programs

Job summary

Enterprise Fleet Management, a business line of Enterprise Mobility, seeks a Repair Representative to assist customers with emergency needs including tows, rentals, and repair coordination. This role operates 100% remotely from the Charlotte area, with hours Mon–Fri 8am–8pm EST and a pay range of $17.69–$19.14 per hour USD.

Responsibilities include negotiating repair costs, ensuring timely payments, and coordinating with glass vendors and tow facilities.

Qualifications

• Minimum 1 year of customer service experience.
• Minimum 1 year of administration experience.
• Intermediate knowledge of Microsoft Office applications (Word, Excel).
• Automotive repair experience preferred.
• Bachelor's or Associate's Automotive Degree in Collision Repair or similar field preferred.

Responsibilities

• Field calls to assist customers with emergency needs including tows, rentals, and physical damage coordination.
• Analyze and negotiate repair time and parts prices with glass vendors and tow facilities to ensure accurate and cost effective repairs.
• Ensure payment of vehicle repairs and parts invoices in a timely manner.
• Request and review tax and business certificates to ensure compliance with company requirements.
• Work closely with all Risk Management teams to achieve and maintain department expectations and goals.
• Assist Claims Support Coordinators as needed for call-backs and follow-ups.

Skills

Customer Service

Administration

WFH Requirements

Detail-Oriented

Communication

Flexibility

Executing

Analyzing

Education

Bachelor's Degree or Associate's Automotive Degree in Collision Repair

Tools

Microsoft Office (Word, Excel)

Job description

Enterprise Fleet Management, a business line of Enterprise Mobility, seeks a Repair Representative to assist customers with emergency needs including tows, rentals, and repair coordination. This role operates 100% remotely from the Charlotte area, with hours Mon–Fri 8am–8pm EST and a pay range of $17.69–$19.14 per hour USD.

Responsibilities include negotiating repair costs, ensuring timely payments, and coordinating with glass vendors and tow facilities.