Automotive Maintenance Coordinator - Remote

Enterprise Holdings; Charlotte (NC); Remote; USD 45,000 - 51,000; Full time

Benefits offered by this job

Paid vacation

Insurance

401(k) employer match

Discounts and more

Job summary

Enterprise Fleet Management is seeking a Maintenance Coordinator to provide automotive technical support to fleet groups, clients, and vendors. This full-time, remote role is based in the Charlotte, NC area and supports scheduled maintenance decisions.

You will review repair orders for manufacturer requirements, negotiate service intervals and pricing, and obtain approvals. The role includes weekend/evening differentials and ASE certification bonuses where applicable.

Qualifications

• Must be 18 years of age or older.
• Must live in the Charlotte, NC area or surrounding counties.
• Six (6) months of customer service experience required.
• Six (6) months of automotive maintenance or repair experience required; shop or dealership preferred.
• Degree in Automotive Technology preferred; ASE certifications preferred.
• Proficient with Microsoft Office products (Word, Excel, Outlook).

Responsibilities

• Provide timely response to orders via phone and email.
• Review repair proposals for manufacturer interval requirements and pricing.
• Negotiate pricing and apply warranties; create and issue purchase orders.
• Contact clients to explain procedures and obtain approval.
• Advise internal partners on repair recommendations and costs.
• Identify suitable service locations for clients.

Skills

Customer service

Attention to detail

Communication

Flexibility

Education

Degree in Automotive Technology preferred

ASE certifications preferred

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Overview

As we continue to build our team in support of our vision to the be the world’s best and most trusted mobility company, Enterprise Fleet Management, a business line of Enterprise Mobility is excited to announce the opening of a Maintenance Coordinator!

The Maintenance Coordinator will primarily be responsible for providing automotive technical support and advice to Fleet Management groups, clients, and vendors related to scheduled maintenance and wear items. This position reviews repair orders according to manufacturer requirements and negotiates for proper service intervals, fluids, and pricing, prior to providing approval.

This is a full-time work from home position that will allow you to work 100% from your home residence in the Metropolitan Charlotte, NC area. Our department operates between the hours of Monday through Friday 6 a.m. - 9 p.m. CST and Saturday 7 a.m. - 4 p.m. CST. The schedules offered are based on current business needs.

The pay range for this position is $21.59 to $24.59 per hour. Pay within the range will be determined based on numerous factors including, but not limited to, relevant education, qualifications, experience, skills, performance, time in position, and business or organizational needs.

• Additional compensation will be provided for weekend and evening shift differential (up to $2.00/hour)
• This position also has the opportunity to earn an additional $0.25/hr for each current ASE certification you hold in this list: A1-A9, T4, T8, C1, G1, & B5.

Enterprise Fleet Management also offers a benefits package including paid vacation and choice time days; medical, dental, and vision insurance benefits; dependent spending account, health savings account, life and disability insurance; fertility benefits, Employee Assistance Programs; profit sharing, 401(k) employer match, discounts and more!

Company Overview

Enterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies and organizations with medium-sized fleets. With more than 50 fully staffed offices nationwide, our team of experts can assemble a customized or full-service fleet management program that is just right for each business. With a North American fleet of 800,000 vehicles and growing at 5 percent, the opportunity with Enterprise Fleet Management is tremendous. Our business continues to thrive, and we remain committed to the investment in and the development of our people. We do the right thing by our customers and employees every time and in every situation. Not only is that great for business (as seen in our global growth and success) it’s also great for employees.

Responsibilities

Responsibilities include:

• Provide timely response to orders submitted by phone and email, in an efficient and friendly manner
• Review proposals to ensure proper services are performed according to manufacturers' interval-based timing and appropriate pricing for suggested services
• Negotiate pricing, assess and apply proper warranty applications while creating and issuing purchase orders according to our operating procedures
• Contact clients to provide recommendations, explain proposed repair procedures and gain approval
• Make recommendations to internal business partners regarding repair recommendations and cost
• Locate and suggest proper service locations for clients

Equal Opportunity Employer/Disability/Veterans #LI-REMOTE

Qualifications

Minimum Qualifications Include:

• Must be 18 years of age or older
• Must live in Charlotte, NC or surrounding counties
• Must live in the state of North Carolina
• Six (6) months of customer service experience required
• Six (6) months of automotive maintenance or repair experience required, experience in a lube shop, tire shop, repair facility or dealership preferred
• Degree in Automotive Technology preferred
• ASE (Automotive Service Excellence) certifications preferred
• Basic proficiency with Microsoft Office products (Word, Excel, and Outlook)
• Must have the ability to meet all work from home technical requirements
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Competency Based Qualifications:

• Executing
• Customer Service
• Detail-Oriented
• Analyzing
• Communication
• Flexibility

Work from Home (WFH) Requirements:

• Must have reliable and consistent high-speed internet access provided by a terrestrial cable or fiber provider (no DSL or satellite)
• High-speed Internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb is required. Connection latency must be less than 100ms. (Please validate using a speed test tool such as http://www.speedtest.net/)