Remote Fleet Maintenance Coordinator

Enterprise Holdings; Raleigh (NC); Remote; USD 30,000 - 34,000; Full time

Benefits offered by this job

Paid vacation

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) match

Profit sharing

Employee assistance

Job summary

Enterprise Fleet Management is seeking a Maintenance Coordinator to provide automotive technical support to fleet management groups, clients, and vendors. This is a full-time, work-from-home position based in the Raleigh, NC region, with scheduling Mon-Fri and weekend/evening differential options.

You will review repair orders, negotiate service intervals and pricing, apply warranty considerations, and coordinate service locations.

Qualifications

• Must be 18 years of age or older.
• Must live in the Raleigh area or surrounding NC counties.
• Must live in the state of North Carolina.
• Six (6) months of customer service experience required.
• Six (6) months of automotive maintenance or repair experience required, experience in a lube shop, tire shop, repair facility or dealership preferred.
• Degree in Automotive Technology preferred.
• ASE (Automotive Service Excellence) certifications preferred.
• Basic proficiency with Microsoft Office products (Word, Excel, and Outlook).
• Must have the ability to meet all work from home technical requirements.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

Responsibilities

• Provide timely response to orders submitted by phone and email, in an efficient and friendly manner
• Review proposals to ensure proper services are performed according to manufacturers' interval-based timing and appropriate pricing for suggested services
• Negotiate pricing, assess and apply proper warranty applications while creating and issuing purchase orders according to our operating procedures
• Contact clients to provide recommendations, explain proposed repair procedures and gain approval
• Make recommendations to internal business partners regarding repair recommendations and cost
• Locate and suggest proper service locations for clients

Skills

Customer service

Automotive maintenance

Automotive repair

Microsoft Office

Remote work setup

Education

Automotive Technology degree preferred

ASE certifications preferred

Tools

Microsoft Office

Job description

Enterprise Fleet Management is seeking a Maintenance Coordinator to provide automotive technical support to fleet management groups, clients, and vendors. This is a full-time, work-from-home position based in the Raleigh, NC region, with scheduling Mon-Fri and weekend/evening differential options.

You will review repair orders, negotiate service intervals and pricing, apply warranty considerations, and coordinate service locations.