Remote Repair & Towing Coordinator

Enterprise Holdings; Charlotte (NC); Remote; USD 24,000 - 26,000; Full time

Benefits offered by this job

Paid vacation

Health insurance

Dental & vision insurance

Life and disability insurance

401(k) employer match

Fertility benefits

Job summary

Enterprise Fleet Management is seeking a Repair Representative to assist customers with emergency tow, rental, glass and damage repair coordination from a home-based position in the Charlotte metro area.

Responsibilities include negotiating repair costs with vendors, ensuring timely payment of invoices, and coordinating with risk management and claims teams. The role follows a Monday–Friday schedule from 8 am to 8 pm EST, with a pay range of $17.69–$19.14 per hour USD.

Qualifications

• Minimum of (1) one year or more of customer service experience.
• Minimum of (1) one year or more of administration experience.
• Intermediate knowledge of Microsoft Office applications (Word, Excel).
• Automotive repair experience preferred.
• Bachelor’s Degree or Associate’s Automotive Degree in Collision Repair or similar field preferred.

Responsibilities

• Field calls to assist customers with emergency needs including tows, rentals, and physical damage coordination
• Analyze and negotiate repair time and parts prices with glass vendors and tow facilities to ensure accurate and cost effective repairs
• Ensure payment of vehicle repairs and parts invoices in a timely manner
• Request and review tax and business certificates to ensure compliance with company requirements.
• Work closely with all Risk Management teams to achieve and maintain department expectations and goals
• Assist Claims Support Coordinators as needed for call-backs and follow-ups

Skills

Customer service

Administration

Microsoft Office

Automotive repair experience

Education

Bachelor’s Degree or Associate’s Automotive Degree in Collision Repair or similar field

Tools

Microsoft Office

Job description

Enterprise Fleet Management is seeking a Repair Representative to assist customers with emergency tow, rental, glass and damage repair coordination from a home-based position in the Charlotte metro area.

Responsibilities include negotiating repair costs with vendors, ensuring timely payment of invoices, and coordinating with risk management and claims teams. The role follows a Monday–Friday schedule from 8 am to 8 pm EST, with a pay range of $17.69–$19.14 per hour USD.