Remote Automotive Maintenance Coordinator

Enterprise Fleet Management, Inc.; Charlotte (NC); On-site; USD 30,000 - 34,000; Full time

Job summary

Enterprise Fleet Management, a business line of Enterprise Mobility, is seeking a Maintenance Coordinator to provide automotive technical support and advice on scheduled maintenance and wear items for fleet groups, clients, and vendors. This full-time, work-from-home role is based in the Charlotte, NC area with CST business hours and potential weekend/evening differential.

The pay range is $21.59 to $24.59 per hour, with additional compensation for ASE certifications and weekend/evening shifts.

Qualifications

• Six (6) months of customer service experience required.
• Six (6) months of automotive maintenance or repair experience required; experience in a lube shop, tire shop, repair facility or dealership preferred.
• Degree in Automotive Technology preferred.
• ASE (Automotive Service Excellence) certifications preferred.
• Basic proficiency with Microsoft Office products (Word, Excel, and Outlook).
• Must have the ability to meet all work from home technical requirements.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

Responsibilities

• Provide timely response to orders submitted by phone and email, in an efficient and friendly manner.
• Review proposals to ensure proper services are performed according to manufacturers' interval-based timing and appropriate pricing for suggested services.
• Negotiate pricing, assess and apply proper warranty applications while creating and issuing purchase orders according to our operating procedures.
• Contact clients to provide recommendations, explain proposed repair procedures and gain approval.
• Make recommendations to internal business partners regarding repair recommendations and cost.
• Locate and suggest proper service locations for clients.

Skills

Customer service

Communication

Detail-oriented

Analyzing

Flexibility

Education

Automotive Technology degree preferred

ASE certifications preferred

Tools

Microsoft Office

Job description

Enterprise Fleet Management, a business line of Enterprise Mobility, is seeking a Maintenance Coordinator to provide automotive technical support and advice on scheduled maintenance and wear items for fleet groups, clients, and vendors. This full-time, work-from-home role is based in the Charlotte, NC area with CST business hours and potential weekend/evening differential.

The pay range is $21.59 to $24.59 per hour, with additional compensation for ASE certifications and weekend/evening shifts.