Remote Vascular Field Service Technician – Imaging & Support

Abbott; New York (NY); À distance; USD 31 000 - 62 000; Plein temps

Avantages offerts par ce poste

Training & development

Financial security

Healthcare programs

Paid time off

401(k) plan

Company match

Résumé du poste

Abbott is seeking a Field Service Technician to cover capital service and technical support for assigned accounts. This role emphasizes proactive hardware/software support, customer interaction, and service coordination to ensure product performance and customer loyalty.

You will collaborate with Sales to implement account strategies, manage service visits, and train customers on troubleshooting and repairs. Remote work in the U.S. is possible with travel up to 50%.

Qualifications

• Associates Degree or an equivalent combination of education and work experience.
• 2+ years relevant experience with instrumentation utilized in a Cath Lab.
• 2+ years experience interfacing with customers.
• Experience with capital equipment-engineering (preferred).
• Experience with Imaging/OCT (preferred).
• Experience with hospital/medical specific equipment and X-Ray equipment (preferred).

Responsabilités

• Provides technical Level I and II phone and on-site support to proactively maintain product performance or resolve customer complaints for hardware, software, and disposable issues.
• Performs proactive service support activities to maintain system performance.
• Applies standard troubleshooting tools or concepts to identify the real issue and its root cause.
• Determines level of urgency of service support requests, develops recommendations and implement solutions that reflect customer and Abbott business need.
• Record accurate and timely documentation of customer complaints and the action taken to resolve the concern.
• Plan and prioritize customer visits and activities to do in each account.
• Coordinate order; delivery and billing of products and/or services in assigned accounts.
• Monitor inventory and replenish accordingly
• Support the sales team with monitoring and implementation of Service Contract Sales at assigned accounts.
• Partner with Sales Executives to develop account-specific strategy and execution throughout commercial cycle and participate in customer business reviews.
• Understand competitive landscape of assigned accounts or territory and leverage it to maximize business opportunities.
• Develop/preserve strong relationships to gain meaningful insights that will allow for value expansion opportunities.
• Prepare, schedule, and execute training events with customers to improve customer self-sufficiency by developing the customer’s ability to troubleshoot/repair hardware/software and increase knowledge of component replacement.

Connaissances

Instrumentation in Cath Lab

Customer interfacing

Capital equipment engineering

Imaging/OCT

Hospital/medical equipment

Formation

Associates Degree or equivalent

Description du poste

Abbott is seeking a Field Service Technician to cover capital service and technical support for assigned accounts. This role emphasizes proactive hardware/software support, customer interaction, and service coordination to ensure product performance and customer loyalty.

You will collaborate with Sales to implement account strategies, manage service visits, and train customers on troubleshooting and repairs. Remote work in the U.S. is possible with travel up to 50%.