Field Service Engineer - Medical Devices (Remote, 50% Travel)

Abbott; Liberty (SC); À distance; USD 31 000 - 62 000; Plein temps

Avantages offerts par ce poste

Training and career development

Tuition assistance

Health care and well-being programs

Paid time off

401(k) retirement plans

Résumé du poste

Abbott Vascular is seeking a Field Service Technician to provide Level I/II phone and on-site support across assigned accounts. You will contribute to proactive capital product support, coordinate service visits, and assist with training to improve customer self-sufficiency in hardware/software troubleshooting.

The role emphasizes building strong customer relationships, ensuring service quality, and supporting the sales team with contract execution across the territory.

Qualifications

• Associates degree or equivalent combination of education and work experience.
• 2+ years experience with instrumentation used in a Cath Lab.
• 2+ years experience interfacing with customers.
• Experience with capital equipment engineering is preferred.
• Experience with Imaging/OCT is preferred.
• Experience with hospital/medical equipment and X-Ray equipment is preferred.

Responsabilités

• Provide Level I/II phone and on-site support to maintain product performance or resolve issues for hardware, software, and disposables.
• Plan and prioritize customer visits and activities in each account.
• Coordinate order delivery and billing for products and/or services in assigned accounts.
• Develop strong relationships to gain insights for value expansion opportunities.
• Prepare, schedule, and execute training events to improve customer troubleshooting abilities.

Connaissances

Customer interfacing

Troubleshooting

Relationship building

Formation

Associates Degree or equivalent

Outils

Imaging/OCT systems

Hospital/medical equipment

X-ray equipment

Description du poste

Abbott Vascular is seeking a Field Service Technician to provide Level I/II phone and on-site support across assigned accounts. You will contribute to proactive capital product support, coordinate service visits, and assist with training to improve customer self-sufficiency in hardware/software troubleshooting.

The role emphasizes building strong customer relationships, ensuring service quality, and supporting the sales team with contract execution across the territory.