Vascular Field Service Engineer

Abbott; Oregon; Hybrid; USD 31,000 - 62,000; Full time

Benefits offered by this job

Training programs and onboarding

Competitive compensation

Health care and well-being programs

Paid time off

401(k) retirement savings with match

Job summary

Abbott is seeking a Field Service Technician for its Vascular division in the United States. You will provide Level I/II support for hardware, software and disposables, perform diagnostics, plan customer visits, coordinate orders and billing, and deliver training to improve customer self-sufficiency.

You will build strong customer relationships, troubleshoot issues, support contract sales, and help drive account strategies while monitoring the competitive landscape across assigned accounts.

Qualifications

• Associates degree or equivalent.
• 2+ years experience with instrumentation used in a Cath Lab.
• 2+ years experience interfacing with customers.
• Experience with capital equipment engineering (preferred).
• Experience with Imaging/OCT (preferred).
• Experience with hospital/medical equipment and X-Ray equipment (preferred).

Responsibilities

• Provide Level I/II phone and on-site support for hardware, software and disposables.
• Perform proactive service to maintain system performance and troubleshoot.
• Record accurate documentation of customer complaints and actions.
• Plan and prioritize customer visits and activities.
• Coordinate orders, delivery, and billing; monitor inventory.
• Support sales with service contract activities.
• Partner with Sales to develop account strategies.
• Understand competitive landscape to maximize opportunities.
• Develop relationships to gain insights for value expansion.
• Prepare and execute training to improve customer self-sufficiency.

Skills

Customer interfacing

Cath Lab instrumentation

Technical support

Education

Associates Degree or equivalent

Tools

Imaging/OCT equipment

X-Ray equipment

Capital equipment engineering

Job description

Abbott is seeking a Field Service Technician for its Vascular division in the United States. You will provide Level I/II support for hardware, software and disposables, perform diagnostics, plan customer visits, coordinate orders and billing, and deliver training to improve customer self-sufficiency.

You will build strong customer relationships, troubleshoot issues, support contract sales, and help drive account strategies while monitoring the competitive landscape across assigned accounts.