Field Service Technician - Vascular Equipment

Abbott; Asheville (NC); Sur place; USD 31 000 - 62 000; Plein temps

Avantages offerts par ce poste

Training & career development

Financial security

Health & wellness benefits

Paid time off

401(k) retirement plan

Company stability

Résumé du poste

Abbott invites applications for a Field Service Technician to provide hardware, software, and disposables support. You will conduct proactive service activities, troubleshoot complex issues, and document outcomes to maintain optimal system performance.

The role requires at least an associate degree and 2+ years in instrumentation used in healthcare settings, with preference for capital equipment engineering and Imaging/OCT experience. Travel within assigned accounts is possible.

Qualifications

• Associates Degree or an equivalent combination of education and work experience.
• 2+ years relevant experience with instrumentation used in a Cath Lab.
• 2+ years experience interfacing with customers.
• Experience with capital equipment engineering (preferred).
• Experience with Imaging/OCT (preferred).
• Experience with hospital/medical imaging equipment and X-Ray equipment (preferred).

Responsabilités

• Provides Level I and Level II phone and on-site support to proactively maintain product performance or resolve customer complaints for hardware, software, and disposable issues.
• Performs proactive service support activities to maintain system performance and applies standard troubleshooting tools to identify root cause.
• Determines urgency level of service requests, develops recommendations, and implements solutions aligned with customer and Abbott needs.
• Records accurate and timely documentation of customer complaints and actions taken to resolve concerns.
• Plans and prioritizes customer visits and activities in each account.
• Coordinates orders, delivery and billing of products/services in assigned accounts; monitors inventory and replenishes as needed.
• Supports the sales team with monitoring and implementation of Service Contract Sales at accounts.
• Partners with Sales Executives to develop account-specific strategy and execution throughout the commercial cycle.
• Develops/preserves strong relationships to gain insights for value expansion opportunities.
• Prepares, schedules, and executes training events with customers to improve self-sufficiency in troubleshooting/repair and knowledge of component replacement.

Connaissances

Customer interaction

Troubleshooting

Formation

Associates Degree or equivalent

Outils

Cath Lab instrumentation

Imaging/OCT

X-Ray equipment

Description du poste

Abbott invites applications for a Field Service Technician to provide hardware, software, and disposables support. You will conduct proactive service activities, troubleshoot complex issues, and document outcomes to maintain optimal system performance.

The role requires at least an associate degree and 2+ years in instrumentation used in healthcare settings, with preference for capital equipment engineering and Imaging/OCT experience. Travel within assigned accounts is possible.