Remote Field Service Technician - Vascular Imaging & Support

Abbott; United States; À distance; USD 31 000 - 62 000; Plein temps

Avantages offerts par ce poste

Training and career development

Competitive compensation and incentive

Retirement plans (401(k))

Health care and well-being programs

Paid time off

Company match for 401(k)

Résumé du poste

Abbott is seeking a Field Service Technician to be the primary contact for capital service and technical support across assigned accounts. You will provide proactive hardware, software, and disposable support to maintain product performance and resolve issues, both on-site and by phone.

The role requires an Associate’s Degree or equivalent, 2+ years of experience with Cath Lab instrumentation, and comfort interfacing with customers.

Qualifications

• Associates Degree or an equivalent combination of education and work experience.
• 2+ years relevant experience with instrumentation utilized in a Cath Lab.
• 2+ years experience interfacing with customers.
• Experience with capital equipment-engineering (preferred).
• Experience with Imaging/OCT (preferred).
• Experience with hospital/medical specific equipment and X-Ray equipment (preferred).

Responsabilités

• Provides technical Level I and II phone and on-site support to proactively maintain product performance or resolve customer complaints for hardware, software, and disposable issues.
• Performs proactive service support activities to maintain system performance.
• Applies standard troubleshooting tools or concepts to identify the real issue and its root cause.
• Determines level of urgency of service support requests, develops recommendations and implement solutions that reflect customer and Abbott business need.
• Records accurate and timely documentation of customer complaints and the action taken to resolve the concern.
• Plans and prioritizes customer visits and activities to do in each account.
• Coordinates order, delivery and billing of products and/or services in assigned accounts.
• Monitors inventory and replenishes accordingly.
• Supports the sales team with monitoring and implementation of Service Contract Sales at assigned accounts.
• Partners with Sales Executives to develop account-specific strategy and execution throughout the commercial cycle.

Connaissances

Customer interfacing

Technical troubleshooting

Field service

Formation

Associates Degree or equivalent combination of education and work experience

Description du poste

Abbott is seeking a Field Service Technician to be the primary contact for capital service and technical support across assigned accounts. You will provide proactive hardware, software, and disposable support to maintain product performance and resolve issues, both on-site and by phone.

The role requires an Associate’s Degree or equivalent, 2+ years of experience with Cath Lab instrumentation, and comfort interfacing with customers.