Remote Vaccine Customer Engagement Specialist

Merck; Helena (MT); Remote; USD 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Medical

Dental

Vision

401(k) retirement plan

Paid holidays

Vacation

Sick days

Zusammenfassung

Merck is seeking a Vaccine Customer Representative to support providers with clinical vaccine information, education, and resources, driving immunization rates within assigned geographies. This role collaborates with the Vaccine team to address contract needs, reimbursement insights, and portfolio performance, enabling optimal vaccine delivery.

The VCR will engage healthcare providers, review market dynamics, and contribute to quarterly business reviews, while maintaining product knowledge and

Qualifikationen

• Bachelor’s Degree with 0-3 years Sales experience OR a minimum of High School Diploma with at least 4 years of relevant work experience which could include: professional sales, experience in marketing, military, or healthcare/scientific field (pharmaceutical, biotech, or medical devices).
• Demonstrated aptitude to excel in current or previous educational or professional roles.
• Ability to work both independently and within a team environment.
• Strong organizational and time management skills.
• Excellent interpersonal and communication skills.
• Valid Driver's license.

Aufgaben

• Engaging in balanced product sales presentations with Health Care Providers and Health Care Business Professionals to align customer needs and our Company’s vaccine attributes in accordance with product labeling, and CDC and professional society recommendations.
• Providing Company Vaccine management with updates on customer needs as it relates to helping them improve patient health outcomes, customer feedback, marketplace dynamics, and progress towards quality goals.
• Providing customers with key insights by keeping apprised of professional and health care environment knowledge through self-study of company-provided scientific, product and marketplace information, attendance at product workshops and conferences, as well as consistent and ongoing review of our Company’s promotional materials.
• Utilizing analytical skills and tools to engage customers in quarterly business reviews regarding their vaccine contract to educate customers on the best ways to maximize their contract performance across the Company portfolio.
• Assisting customers with education to improve their organization’s immunization rates through adherence to quality-based programs using appropriate tools such as Vaccine IQ.
• Regularly monitoring their business performance against objectives using company provided tools.
• Developing a territory level business plan that focuses on improving immunization rates with assigned customers in accordance with Our Company’s policies, standards, and ethics.
• Maintaining product knowledge and certification on the entire Company vaccine portfolio along with knowledge of the CDC immunization schedule for both pediatric and adult vaccines.
• Within select customer accounts, acts as primary point of contact for the customer, meet with key customers/personnel to maintain understanding of their current practice structure, business model, and key influencers (Managed Care Organization/payers, employers, state policy), and their patients’ needs. Identifies business opportunities and makes information available to relevant stakeholders to support the identified immunization needs.
• For select customer accounts, coordinate with our Company’s customer team (Account Executives, Integrated Delivery System team, Solutions support teams, etc.) to outline customer strategy for interactions/relationships aimed at improving immunization rates.

Kenntnisse

Account Management

Sales Experience

Communication Skills

Organizational Skills

Time Management

Interpersonal Skills

Presentation Skills

Teamwork

Ausbildung

Bachelor’s Degree / High School Diploma + 4 years experience

Tools

CRM

Jobbeschreibung

Merck is seeking a Vaccine Customer Representative to support providers with clinical vaccine information, education, and resources, driving immunization rates within assigned geographies. This role collaborates with the Vaccine team to address contract needs, reimbursement insights, and portfolio performance, enabling optimal vaccine delivery.

The VCR will engage healthcare providers, review market dynamics, and contribute to quarterly business reviews, while maintaining product knowledge and