Vaccine Customer Advocate

Merck; Helena (MT); Remote; USD 79,000 - 125,000; Full time

Job summary

Merck is seeking a Vaccine Customer Representative to support health care providers with clinical vaccine information, education, and resources across the assigned geography. The VCR will be the primary contact for clinics, hospitals, and care teams, collaborating with VKCL, VMAL, and RMD to drive immunization outcomes.

The role emphasizes educating customers on reimbursement, contract adherence, and portfolio insights, while building strong, multi-disciplinary relationships to maximize vaccine

Qualifications

• Bachelor’s Degree with 0-3 years Sales experience or high school with 4 years relevant work experience.
• Ability to excel in education, sales, and customer engagement roles.
• Strong organizational and time-management skills.
• Excellent interpersonal and communication abilities.

Responsibilities

• Engage with health care providers to align vaccine needs with product attributes.
• Update customers on vaccine management, reimbursements, and contract performance.
• Educate customers through self-study of materials and attendance at workshops.
• Use analytics to discuss quarterly business reviews and contract optimization.
• Assist customers in improving immunization rates via quality programs.
• Develop territory business plans targeting immunization rate improvements.

Skills

Account Management

Business Sales

Customer Communications

CRM

Sales Forecasting

Lead Generation

Interpersonal Relationships

Territory Planning

Education

Bachelor’s Degree

High school diploma + 4 years experience

Job description

Merck is seeking a Vaccine Customer Representative to support health care providers with clinical vaccine information, education, and resources across the assigned geography. The VCR will be the primary contact for clinics, hospitals, and care teams, collaborating with VKCL, VMAL, and RMD to drive immunization outcomes.

The role emphasizes educating customers on reimbursement, contract adherence, and portfolio insights, while building strong, multi-disciplinary relationships to maximize vaccine