Remote Vaccine Customer Specialist – Immunization Growth

Merck; Santa Fe (NM); Remote; USD 79,000 - 125,000; Full time

Job summary

Merck is seeking a Vaccine Customer Representative to support healthcare providers with clinical vaccine information, education, and resources. The role emphasizes reimbursement, contract adherence, and improving immunization rates across diverse care settings.

The VCR serves as the primary contact within an assigned geography, collaborating with the local customer team and travel up to 25% to clinics, health departments, IDNs, and hospitals.

Qualifications

• Bachelor’s Degree with 0-3 years Sales experience.
• Minimum of high school diploma with at least 4 years of relevant work experience which could include: professional sales, experience in marketing, military, or healthcare/scientific field (pharmaceutical, biotech, or medical devices).

Responsibilities

• Engage in balanced product sales presentations with Health Care Providers and Health Care Business Professionals to align customer needs and our Company’s vaccine attributes in accordance with product labeling, CDC and professional society recommendations.
• Provide Company Vaccine management with updates on customer needs as it relates to helping them improve patient health outcomes, customer feedback, marketplace dynamics, and progress towards quality goals.
• Provide customers with key insights by keeping apprised of professional and health care environment knowledge through self-study of company-provided scientific, product and marketplace information, attendance at product workshops and conferences, and review of promotional materials.
• Utilize analytical skills and tools to engage customers in quarterly business reviews regarding their vaccine contract to educate customers on maximizing contract performance across the portfolio.
• Assist customers with education to improve their organization’s immunization rates through adherence to quality-based programs using tools such as Vaccine IQ.
• Regularly monitor their business performance against objectives using company provided tools.
• Develop territory-level business plans focusing on improving immunization rates with assigned customers in accordance with policies, standards, and ethics.
• Maintain product knowledge and certification on the entire vaccine portfolio and knowledge of the CDC immunization schedule for pediatric and adult vaccines.

Skills

Account Management

Sales Experience

Communication Skills

Interpersonal Skills

Organizational Skills

Time Management

Team Collaboration

Education

Bachelor’s Degree

High School Diploma

Job description

Merck is seeking a Vaccine Customer Representative to support healthcare providers with clinical vaccine information, education, and resources. The role emphasizes reimbursement, contract adherence, and improving immunization rates across diverse care settings.

The VCR serves as the primary contact within an assigned geography, collaborating with the local customer team and travel up to 25% to clinics, health departments, IDNs, and hospitals.