Remote Utility Sales Support Specialist

ABB Inc.; Utah; Remote; USD 83,000 - 133,000; Full time

Benefits offered by this job

Life insurance

Parental leave

Paid holidays

Short term disability

Long term disability

401(k)

Employee discount

Job summary

ABB Inc. is seeking a Utility Sales Support professional to manage daily customer activities including order entry, tracking, and order management with local ABB units and agent accounts. This is a remote position within the United States.

Responsibilities include using ABB tools for configuration, coordinating with units to ensure on-time delivery, and handling bid inputs to meet customer requirements. Some travel may be required.

Qualifications

• Bachelor's Degree in engineering, business or related field preferred.
• Minimum 5 years of technical customer support experience in the Industrial, Utility or related fields, or equivalent experience.
• General knowledge of power transmission & distribution products/systems preferred.
• Previous experience with business to business customer support preferred.
• Must have knowledge and skill in utilization of computer databases; empower experience preferred.
• Candidates must already have a work authorization that allows them to work for ABB in United States.

Responsibilities

• Utilize ABB's tools and processes including product configuration tools, order entry and business systems.
• Coordinate activities with local business units to track orders and assure on-time customer delivery.
• Coordinate input from local business units and other ABB groups to ensure bid proposals meet to customer requirements.
• Simultaneously process information on multiple and varied projects, and respond effectively to changes in priorities.
• Attend meetings to exchange information and analyze contract requirements.
• Participate in investigating technical problems and establishing procedures and corrective actions to avoid recurrences.
• Duties may require domestic travel to customer location or ABB site.
• Initiate change orders and expedite collection of overdue invoices.
• May require periodic customer reporting for outstanding orders, Vendor Managed Inventory or Blanket Order management.

Education

Bachelor's Degree in engineering, business or related field

Job description

ABB Inc. is seeking a Utility Sales Support professional to manage daily customer activities including order entry, tracking, and order management with local ABB units and agent accounts. This is a remote position within the United States.

Responsibilities include using ABB tools for configuration, coordinating with units to ensure on-time delivery, and handling bid inputs to meet customer requirements. Some travel may be required.