Remote Utility Sales Support Specialist

ABB; Virginia; Remote; USD 83,000 - 133,000; Full time

Benefits offered by this job

Vision benefit

Health insurance

Life insurance

Disability insurance

401k plan

Parental leave

Job summary

ABB, a global leader in electrical products and solutions, seeks an Inside Sales Support professional to manage daily customer activities—from order entry to tracking and order management—across ABB units and agent accounts. This remote US role emphasizes timely delivery, cross-team collaboration, and responsiveness to shifting priorities.

The position requires coordination with local business units, use of configuration tools and ERP systems, and occasional domestic travel to customer locations

Qualifications

• Bachelor’s Degree in engineering, business or related field preferred.
• Minimum 5 years of technical customer support experience in the Industrial, Utility or related fields, or equivalent experience.
• General knowledge of power transmission & distribution products/systems preferred.
• Previous experience with business to business customer support preferred.
• Must have knowledge and skill in utilization of computer databases; empower experience preferred.

Responsibilities

• Utilize ABB‘s tools and processes including product configuration tools, order entry and business systems.
• Coordinate activities with local business units to track orders and assure on-time customer delivery.
• Coordinate input from local business units and other ABB groups to ensure bid proposals meet to customer requirements.
• Simultaneously process information on multiple and varied projects, and respond effectively to changes in priorities.
• Attend meetings to exchange information and analyze contract requirements.
• Participate in investigating technical problems and establishing procedures and corrective actions to avoid recurrences.
• Duties may require domestic travel to customer location or ABB site.
• Initiate change orders and expedite collection of overdue invoices.
• May require periodic customer reporting for outstanding orders, Vendor Managed Inventory or Blanket Order management.

Skills

Technical customer support

B2B support

Database knowledge

Education

Bachelor's degree in engineering, business or related field

Tools

Product configuration tools

Order entry systems

Business systems

Job description

ABB, a global leader in electrical products and solutions, seeks an Inside Sales Support professional to manage daily customer activities—from order entry to tracking and order management—across ABB units and agent accounts. This remote US role emphasizes timely delivery, cross-team collaboration, and responsiveness to shifting priorities.

The position requires coordination with local business units, use of configuration tools and ERP systems, and occasional domestic travel to customer locations