Remote Utility Sales Support Specialist

ABB; Washington (District of Columbia); Remote; USD 83,000 - 133,000; Full time

Benefits offered by this job

Vision benefit

Health insurance

401k Savings Plan

Employee Stock Acquisition Plan (ESAP)

11 paid holidays

Parental Leave

Job summary

ABB is seeking an Inside Sales Support professional in the United States to manage daily customer activities, including order entry, tracking, and order management across ABB units and agent accounts. The role is remote but requires residence in the U.S.

You will coordinate with local business units, support bid proposals, handle multiple projects, attend meetings, and assist in resolving technical issues while occasionally traveling to customer sites.

Qualifications

• Bachelor’s Degree in engineering, business or related field preferred
• Minimum 5 years of technical customer support experience in the Industrial, Utility or related fields, or equivalent experience
• General knowledge of power transmission & distribution products/systems preferred
• Previous experience with business to business customer support preferred
• Must have knowledge and skill in utilization of computer databases; empower experience preferred

Responsibilities

• Process orders and track delivery
• Coordinate activities with local business units to track orders and assure on-time customer delivery
• Coordinate input from local business units and other ABB groups to ensure bid proposals meet customer requirements
• Simultaneously process information on multiple and varied projects, and respond effectively to changes in priorities
• Attend meetings to exchange information and analyze contract requirements
• Participate in investigating technical problems and establishing procedures and corrective actions to avoid recurrences
• Duties may require domestic travel to customer location or ABB site
• Initiate change orders and expedite collection of overdue invoices
• May require periodic customer reporting for outstanding orders, Vendor Managed Inventory or Blanket Order management

Skills

Bachelor's degree

5+ years experience

Power systems knowledge

B2B support

Database skills

Empower experience

Education

Bachelor's degree in engineering/business or related field

Tools

Product configuration tools

Order entry systems

Business systems

Empower

Job description

ABB is seeking an Inside Sales Support professional in the United States to manage daily customer activities, including order entry, tracking, and order management across ABB units and agent accounts. The role is remote but requires residence in the U.S.

You will coordinate with local business units, support bid proposals, handle multiple projects, attend meetings, and assist in resolving technical issues while occasionally traveling to customer sites.