Remote Utility Sales Support Specialist

ABB Inc.; Louisiana; Remote; USD 83,000 - 133,000; Full time

Job summary

ABB Inc. is seeking a Remote Inside Sales Support professional located in the United States to manage daily customer activities, including order entry, tracking and order management with local business units and ABB groups.

The role requires strong coordination, problem solving, and the ability to handle multiple projects while adapting to priority changes. Travel to customer sites may be needed, and a Bachelor's degree with at least 5 years of related experience is preferred.

Qualifications

• Bachelor's Degree in engineering, business or related field preferred.
• Minimum 5 years of technical customer support experience in the Industrial, Utility or related fields, or equivalent experience.
• General knowledge of power transmission & distribution products/systems preferred.
• Previous experience with business to business customer support preferred.
• Must have knowledge and skill in utilization of computer databases; empower experience preferred.

Responsibilities

• Utilize ABB's tools and processes including product configuration tools, order entry and business systems.
• Coordinate activities with local business units to track orders and assure on-time customer delivery.
• Coordinate input from local business units and other ABB groups to ensure bid proposals meet customer requirements.
• Simultaneously process information on multiple and varied projects, and respond effectively to changes in priorities.
• Attend meetings to exchange information and analyze contract requirements.
• Participate in investigating technical problems and establishing procedures and corrective actions to avoid recurrences.
• Duties may require domestic travel to customer location or ABB site.
• Initiate change orders and expedite collection of overdue invoices.
• May require periodic customer reporting for outstanding orders, Vendor Managed Inventory or Blanket Order management.

Skills

Customer support

Order entry

Order tracking

Coordination

Education

Bachelor's degree in engineering, business or related field

Tools

Product configuration tools

Business systems

Databases

Job description

ABB Inc. is seeking a Remote Inside Sales Support professional located in the United States to manage daily customer activities, including order entry, tracking and order management with local business units and ABB groups.

The role requires strong coordination, problem solving, and the ability to handle multiple projects while adapting to priority changes. Travel to customer sites may be needed, and a Bachelor's degree with at least 5 years of related experience is preferred.