Remote Utility Sales Support Specialist

ABB Inc.; Iowa; Remote; USD 83,000 - 133,000; Full time

Benefits offered by this job

11 paid holidays

401(k) with company contributions

Employee stock plan (ESAP)

Job summary

ABB Inc. is seeking a Remote Inside Sales Support professional located in the United States. You will execute daily customer activities including order entry, tracking, and order management with local business units and ABB groups, expanding to support agent accounts.

The role requires a Bachelor's degree in engineering, business, or related field and at least 5 years of technical customer support experience, preferably in the industrial/utility sectors. Domestic travel may be required.

Qualifications

• Bachelor's Degree in engineering, business or related field preferred.
• Minimum 5 years of technical customer support experience in the Industrial, Utility or related fields, or equivalent experience.
• General knowledge of power transmission & distribution products/systems preferred.
• Previous experience with business to business customer support preferred.
• Must have knowledge and skill in utilization of computer databases; empower experience preferred.
• Candidates must already have a work authorization that allows them to work for ABB in United States.

Responsibilities

• Use ABB tools and processes including product configuration tools, order entry and business systems.
• Coordinate activities with local business units to track orders and ensure on-time delivery.
• Coordinate input from local business units and other ABB groups to ensure bid proposals meet customer requirements.
• Process information on multiple projects and adapt to changes in priorities.
• Attend meetings to exchange information and analyze contract requirements.
• Assist in investigating technical problems and establish corrective actions to avoid recurrences.
• Duties may require domestic travel to customer locations or ABB site.
• Initiate change orders and expedite collection of overdue invoices.
• May require periodic customer reporting for outstanding orders, Vendor Managed Inventory or Blanket Order management.

Skills

Technical customer support

B2B support

Database knowledge

Power transmission & distribution

Education

Bachelor's degree in engineering, business or related field

Tools

Database systems

Job description

ABB Inc. is seeking a Remote Inside Sales Support professional located in the United States. You will execute daily customer activities including order entry, tracking, and order management with local business units and ABB groups, expanding to support agent accounts.

The role requires a Bachelor's degree in engineering, business, or related field and at least 5 years of technical customer support experience, preferably in the industrial/utility sectors. Domestic travel may be required.