Remote Utility Sales Support Specialist

ABB Inc.; Tennessee; Remote; USD 83,000 - 133,000; Full time

Benefits offered by this job

401k Savings Plan with Company Contri

Employee Stock Acquisition Plan (ESAP)

11 paid holidays

Parental Leave - up to 6 weeks

Short Term Disability - 26 weeks

Job summary

ABB is seeking a Remote Inside Sales Support professional located in the United States to manage daily customer activities, including order entry, tracking, and order management with local business units and agent accounts.

Responsibilities include coordinating orders, bid proposals, and change orders while maintaining customer delivery. Travel may be required domestically. A bachelor’s degree and 5 years of relevant experience are preferred.

Qualifications

• Bachelor's degree preferred in engineering, business or related field.
• Minimum 5 years of technical customer support in Industrial/Utility or related fields.
• General knowledge of power transmission & distribution products/systems preferred.
• Previous experience with B2B customer support preferred.
• Knowledge and skill in utilization of computer databases; Empower experience preferred.
• US work authorization to work for ABB in United States required.

Responsibilities

• Utilize ABB's tools and processes including product configuration tools, order entry and business systems.
• Coordinate activities with local business units to track orders and ensure on-time customer delivery.
• Coordinate input from local business units and other ABB groups to ensure bid proposals meet customer requirements.
• Process information on multiple and varied projects and respond to changes in priorities.
• Attend meetings to exchange information and analyze contract requirements.
• Investigate technical problems and establish procedures and corrective actions to avoid recurrences.
• Duties may require domestic travel to customer location or ABB site.
• Initiate change orders and expedite collection of overdue invoices.
• May require periodic customer reporting for outstanding orders, Vendor Managed Inventory or Blanket Order management.

Skills

Engineering background

Customer support experience

Power transmission knowledge

B2B customer support

Database skills

US work authorization

Education

Bachelor's degree in engineering, business, or related field

Job description

ABB is seeking a Remote Inside Sales Support professional located in the United States to manage daily customer activities, including order entry, tracking, and order management with local business units and agent accounts.

Responsibilities include coordinating orders, bid proposals, and change orders while maintaining customer delivery. Travel may be required domestically. A bachelor’s degree and 5 years of relevant experience are preferred.