Remote Utility Sales & Order Support Specialist

ABB Inc.; Colorado; Remote; USD 83,000 - 133,000; Full time

Benefits offered by this job

Health insurance

401k Savings Plan

Paid holidays

Job summary

ABB Inc. is seeking an Inside Sales Support professional located in the United States to execute daily customer activities including order entry, tracking, and order management with local business units and ABB groups.

The role supports agent accounts and may require domestic travel to customer locations or ABB sites. Responsibilities include utilizing product configuration tools, coordinating with business units to ensure on-time delivery, and expediting overdue invoices.

Qualifications

• Bachelor's Degree in engineering, business or related field preferred.
• Minimum 5 years of technical customer support experience in the Industrial, Utility or related fields, or equivalent experience.
• General knowledge of power transmission & distribution products/systems preferred.
• Previous experience with business to business customer support preferred.
• Must have knowledge and skill in utilization of computer databases; empower experience preferred.

Responsibilities

• Utilize ABB's tools and processes including product configuration tools, order entry and business systems.
• Coordinate activities with local business units to track orders and assure on-time customer delivery.
• Coordinate input from local business units and other ABB groups to ensure bid proposals meet to customer requirements.
• Simultaneously process information on multiple and varied projects, and respond effectively to changes in priorities.
• Attend meetings to exchange information and analyze contract requirements.
• Participate in investigating technical problems and establishing procedures and corrective actions to avoid recurrences.
• Duties may require domestic travel to customer location or ABB site.
• Initiate change orders and expedite collection of overdue invoices.

Skills

Customer support

Order entry

Cross-functional coordination

Strong communication

Education

Bachelor's degree preferred

Tools

Product configuration tools

Database knowledge

Job description

ABB Inc. is seeking an Inside Sales Support professional located in the United States to execute daily customer activities including order entry, tracking, and order management with local business units and ABB groups.

The role supports agent accounts and may require domestic travel to customer locations or ABB sites. Responsibilities include utilizing product configuration tools, coordinating with business units to ensure on-time delivery, and expediting overdue invoices.