Remote Utility Sales Support Specialist

ABB; Alabama; Remote; USD 83,000 - 133,000; Full time

Benefits offered by this job

Vision benefit

401k with company contributions

11 paid holidays

Job summary

ABB is seeking an Inside Sales Support professional to manage order entry, tracking and order management for US-based customers. The role partners with local business units and ABB groups to ensure accurate bid proposals and on-time delivery, while handling multiple projects and changes in priority.

Applicants should have 5+ years in technical customer support within industrial or utility sectors, with knowledge of power transmission and distribution products.

Qualifications

• Bachelor's degree in engineering, business or related field.
• 5+ years of technical customer support experience in industrial/utility or related fields.
• General knowledge of power transmission & distribution products/systems.
• Previous experience with business to business customer support.

Responsibilities

• Utilize ABB's tools and processes including product configuration tools, order entry and business systems.
• Coordinate activities with local business units to track orders and assure on-time customer delivery.
• Coordinate input from local business units and other ABB groups to ensure bid proposals meet customer requirements.
• Process information on multiple projects and respond effectively to changes in priorities.
• Attend meetings to exchange information and analyze contract requirements.
• Investigate technical problems and establish procedures and corrective actions to avoid recurrences.
• Duties may require domestic travel to customer location or ABB site.
• Initiate change orders and expedite collection of overdue invoices.
• May require periodic customer reporting for outstanding orders, Vendor Managed Inventory or Blanket Order management.

Skills

Customer support

B2B support

Technical knowledge

Education

Bachelor's degree in engineering, business or related field

Tools

Product configuration tools

Order entry systems

Databases

Job description

ABB is seeking an Inside Sales Support professional to manage order entry, tracking and order management for US-based customers. The role partners with local business units and ABB groups to ensure accurate bid proposals and on-time delivery, while handling multiple projects and changes in priority.

Applicants should have 5+ years in technical customer support within industrial or utility sectors, with knowledge of power transmission and distribution products.