Remote Utility Sales Support Specialist

ABB Inc.; Rhode Island; Remote; USD 83,000 - 133,000; Full time

Benefits offered by this job

Health benefits

401k plan

Paid holidays

Job summary

ABB Installation Products Division is seeking an Inside Sales Support professional in the United States. You will handle order entry, tracking and order management, coordinating with local business units and ABB groups to meet customer requirements.

This is a remote position requiring US residence and may involve domestic travel. Ideal candidates hold a Bachelor's in engineering or business and have at least five years of technical customer support experience in industrial or utility sectors,

Qualifications

• Bachelor's Degree in engineering, business or related field preferred.
• Minimum 5 years of technical customer support experience in the Industrial, Utility or related fields, or equivalent experience.
• General knowledge of power transmission & distribution products/systems preferred.
• Previous experience with business to business customer support preferred.
• Must have knowledge and skill in utilization of computer databases; empower experience preferred.

Responsibilities

• Utilize ABB's tools and processes including product configuration tools, order entry and business systems.
• Coordinate activities with local business units to track orders and assure on-time customer delivery.
• Coordinate input from local business units and other ABB groups to ensure bid proposals meet customer requirements.
• Simultaneously process information on multiple and varied projects, and respond effectively to changes in priorities.
• Attend meetings to exchange information and analyze contract requirements.
• Participate in investigating technical problems and establishing procedures and corrective actions to avoid recurrences.
• Duties may require domestic travel to customer location or ABB site.
• Initiate change orders and expedite collection of overdue invoices.

Skills

Customer support experience

Order management

Multi-project coordination

Education

Bachelor's Degree in engineering, business or related field

Tools

Product configuration tools

Order entry systems

Business systems

Job description

ABB Installation Products Division is seeking an Inside Sales Support professional in the United States. You will handle order entry, tracking and order management, coordinating with local business units and ABB groups to meet customer requirements.

This is a remote position requiring US residence and may involve domestic travel. Ideal candidates hold a Bachelor's in engineering or business and have at least five years of technical customer support experience in industrial or utility sectors,