Remote Utility Sales Support and Order Management

ABB; Mississippi; Remote; USD 50,000 - 75,000; Full time

Job summary

ABB is seeking an Inside Sales Support professional in a remote role. You will execute daily customer activities, including order entry, tracking, and order management with local business units and ABB groups, and extend support to agent accounts.

The role reports to the Inside Sales Director and requires a Bachelor’s degree with at least 3 years in technical customer support within Industrial/Utility sectors, plus familiarity with power distribution products and B2B workflows.

Qualifications

• Minimum 3 years of technical customer support experience in the Industrial, Utility or related fields, or equivalent experience.
• General knowledge of power transmission & distribution products/systems preferred.
• Previous experience with business to business customer support preferred.
• Must have knowledge and skill in utilization of computer databases; empower experience.

Responsibilities

• Utilize ABB‘s tools and processes including product configuration tools, order entry and business systems.
• Coordinate activities with local business units to track orders and assure on‑time customer delivery.
• Coordinate input from local business units and other ABB groups to ensure bid proposals meet to customer requirements.
• Simultaneously process information on multiple and varied projects, and respond effectively to changes in priorities.
• Attend meetings to exchange information and analyze contract requirements.
• Participate in investigating technical problems and establishing procedures and corrective actions to avoid recurrences.

Skills

Technical customer support

B2B customer support

Power transmission & distribution know

Computer databases

Empower experience

Education

Bachelor’s Degree in engineering, business or related field

Job description

ABB is seeking an Inside Sales Support professional in a remote role. You will execute daily customer activities, including order entry, tracking, and order management with local business units and ABB groups, and extend support to agent accounts.

The role reports to the Inside Sales Director and requires a Bachelor’s degree with at least 3 years in technical customer support within Industrial/Utility sectors, plus familiarity with power distribution products and B2B workflows.