Remote Utility Sales & Order Specialist

ABB; Louisiana; Remote; USD 83,000 - 133,000; Full time

Benefits offered by this job

Vision benefit

Health insurance

401k savings plan

Parental Leave

Job summary

ABB Installation Products Division, United States, seeks an Inside Sales Support specialist to execute daily customer activities including order entry, tracking and order management with ABB groups. It also supports agent accounts and may require domestic travel.

You will coordinate with local business units, respond to bid requirements, and expedite overdue invoices using ABB tools and databases to ensure on-time delivery.

Qualifications

• Bachelor’s Degree in engineering, business or related field preferred.
• Minimum 5 years of technical customer support experience in the Industrial, Utility or related fields, or equivalent experience.
• General knowledge of power transmission & distribution products/systems preferred.
• Previous experience with business to business customer support preferred.
• Must have knowledge and skill in utilization of computer databases; empower experience preferred.

Responsibilities

• Utilize ABB’s tools and processes including product configuration tools, order entry and business systems.
• Coordinate activities with local business units to track orders and assure on-time customer delivery.
• Coordinate input from local business units and other ABB groups to ensure bid proposals meet customer requirements.
• Simultaneously process information on multiple and varied projects, and respond effectively to changes in priorities.
• Attend meetings to exchange information and analyze contract requirements.
• Participate in investigating technical problems and establishing procedures and corrective actions to avoid recurrences.
• Duties may require domestic travel to customer location or ABB site.
• Initiate change orders and expedite collection of overdue invoices.
• May require periodic customer reporting for outstanding orders, Vendor Managed Inventory or Blanket Order management.

Skills

Technical customer support

Order coordination

BDC/Customer relationship

Education

Bachelor’s Degree in engineering or business

Tools

Product configuration tools

Order entry systems

Business systems

Empower (databases)

Job description

ABB Installation Products Division, United States, seeks an Inside Sales Support specialist to execute daily customer activities including order entry, tracking and order management with ABB groups. It also supports agent accounts and may require domestic travel.

You will coordinate with local business units, respond to bid requirements, and expedite overdue invoices using ABB tools and databases to ensure on-time delivery.