Remote Utility Billing Specialist

The Elitejob; United States; Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly pay

Work from home

Paid training

Medical insurance

Dental insurance

Vision insurance

PTO and holidays

Wellness programs

Career growth

Job summary

Progressive Technology is seeking a reliable, detail-oriented, and customer-focused Remote Call Center Representative to support utility billing services and customer account inquiries. This role is entirely remote and tailored for U.S.-based candidates who are comfortable handling both inbound and outbound calls in a fast-paced, service-driven environment.

You will provide first-contact resolution to residential utility customers, answer billing queries, and troubleshoot account-related issues,

Qualifications

• High School Diploma or equivalent (GED) required.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency with basic computer systems and CRM platforms.
• Ability to work independently in a remote setting with minimal supervision.
• Discretion handling sensitive customer data.

Responsibilities

• Handle incoming calls regarding billing statements, payments, account balances, and service inquiries.
• Assist customers with setting up, modifying, or terminating utility services.
• Investigate and resolve discrepancies or complaints related to billing or usage.
• Document all customer interactions accurately in CRM systems.
• Escalate complex issues to the appropriate department for timely resolution.
• Guide customers through online payment portals and account management tools.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Meet performance targets related to call quality, response time, and customer satisfaction.

Skills

Verbal communication

Written communication

Active listening

Problem solving

Independent work

Education

High School Diploma or GED

Tools

CRM platforms

Job description

Progressive Technology is seeking a reliable, detail-oriented, and customer-focused Remote Call Center Representative to support utility billing services and customer account inquiries. This role is entirely remote and tailored for U.S.-based candidates who are comfortable handling both inbound and outbound calls in a fast-paced, service-driven environment.

You will provide first-contact resolution to residential utility customers, answer billing queries, and troubleshoot account-related issues,