Remote Customer Service Specialist - Solve and Support

Banyan Utility; United States; Remote; USD 40,000 - 50,000; Full time

Benefits offered by this job

Fully remote work environment

Collaborative team

Growth opportunities

Customer impact

Job summary

Anchor Utility is seeking a Customer Service Representative for a fully remote role in the U.S. You will handle inbound calls, emails, and tickets, assist with billing questions, and document interactions to maintain accurate records.

The ideal candidate has 1–2 years of customer service experience, excellent communication, and the ability to manage multiple tasks in a fast-paced setting. Remote work requires self-motivation and reliable internet.

Qualifications

• 1–2 years of customer service experience
• Excellent verbal and written communication
• Strong problem-solving and multitasking abilities
• Familiarity with multiple computer systems and CRM tools

Responsibilities

• Answer inbound customer calls, emails, and support tickets
• Assist customers with billing questions, account maintenance, and payment inquiries
• Resolve customer concerns with exceptional service
• Document interactions and maintain accurate customer records
• Collaborate with internal teams to ensure timely issue resolution

Skills

Customer service

Communication

Problem solving

Multi-tasking

Remote work

Tools

CRM software

Microsoft Office

Job description

Anchor Utility is seeking a Customer Service Representative for a fully remote role in the U.S. You will handle inbound calls, emails, and tickets, assist with billing questions, and document interactions to maintain accurate records.

The ideal candidate has 1–2 years of customer service experience, excellent communication, and the ability to manage multiple tasks in a fast-paced setting. Remote work requires self-motivation and reliable internet.