Remote Online Customer Support Specialist

Progressive Technology; United States; Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive salary with incentives

Paid training from day one

Flexible work-from-home environment

Opportunities for promotion and skill

Job summary

Progressive Technology is seeking enthusiastic, reliable, and customer-focused individuals to join our team as Online Customer Support Representatives. This fully remote position offers paid training, long-term growth opportunities, and the chance to work with a dynamic team dedicated to delivering exceptional customer service.

In this role, you will assist customers through chat, email, and online support channels, ensuring quick, accurate, and friendly resolutions to their inquiries.

Qualifications

• Excellent written communication skills in English.
• Strong customer-service mindset and problem-solving abilities.
• Ability to multitask and work efficiently in a fast-paced environment.
• Basic computer literacy, including typing and navigating online tools.
• Ability to remain calm, patient, and professional when handling customer concerns.
• Self-motivated and able to work independently from home.

Responsibilities

• Respond to customer inquiries via chat, email, and support tickets in a timely and professional manner.
• Provide accurate information about products, services, and troubleshooting steps.
• Identify customer needs and offer appropriate solutions or escalate issues when needed.
• Maintain detailed and accurate records of all customer interactions.
• Assist in improving customer support processes by sharing feedback and reporting recurring issues.
• Collaborate with team members and supervisors to ensure high customer satisfaction metrics.
• Follow training guidelines, company policies, and quality standards at all times.

Skills

Excellent written English

Customer-service mindset

Multitasking in fast-paced environment

Basic computer literacy

Calm, patient, professional

Independent from home

Tools

Chat systems

Email systems

Support tools

Ticketing systems

Job description

Progressive Technology is seeking enthusiastic, reliable, and customer-focused individuals to join our team as Online Customer Support Representatives. This fully remote position offers paid training, long-term growth opportunities, and the chance to work with a dynamic team dedicated to delivering exceptional customer service.

In this role, you will assist customers through chat, email, and online support channels, ensuring quick, accurate, and friendly resolutions to their inquiries.