Utilities Customer Care Specialist Hybrid (Remote)

RPMGlobal; Clearwater (FL); Hybrid; USD 34,000 - 47,000; Full time

Benefits offered by this job

Florida Retirement System

Wellness centers

Job summary

Pinellas County Utilities is seeking a Contact Center Representative – Utilities to handle customer inquiries about payments, accounts, and policies. The role requires careful data verification, clear communication, and the ability to explain complex billing in simple terms.

Based in Clearwater, FL, with the option for up to two remote days weekly, the position emphasizes customer relations and efficient issue resolution within a utilities environment.

Qualifications

• Experience with administrative matters, customer accounts, and utility service issues.
• Ability to learn and explain complex billing information clearly.
• Willingness to work varied schedules including remote options.

Responsibilities

• Research, verify, update and ensure accuracy of information in the customer system.
• Answer calls per standards, assisting with payments, deferrals, and due dates.
• Interpret billing information and explain rate schedules clearly.
• Update customer contact details and ownership information.
• Assist in investigations to resolve misapplied funds or dormant accounts.

Skills

Customer service

Phone communication

Clear communication

Problem solving

Education

Associate degree

Diploma or certificate with related training

Bachelor's degree

Tools

Customer information system

PC applications

Job description

Pinellas County Utilities is seeking a Contact Center Representative – Utilities to handle customer inquiries about payments, accounts, and policies. The role requires careful data verification, clear communication, and the ability to explain complex billing in simple terms.

Based in Clearwater, FL, with the option for up to two remote days weekly, the position emphasizes customer relations and efficient issue resolution within a utilities environment.