Remote Call Center Representative – Utility Billing and Customer Queries – US Candidates Only

Progressive Technology; United States; Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly pay

Work from home

Paid training

Medical insurance

Dental insurance

Vision insurance

PTO and holidays

Wellness programs

Career growth

Job summary

Progressive Technology is seeking a reliable, detail-oriented, and customer-focused Remote Call Center Representative to support utility billing services and customer account inquiries. This role is entirely remote and tailored for U.S.-based candidates who are comfortable handling both inbound and outbound calls in a fast-paced, service-driven environment.

You will provide first-contact resolution to residential utility customers, answer billing queries, and troubleshoot account-related issues,

Qualifications

• High School Diploma or equivalent (GED) required.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency with basic computer systems and CRM platforms.
• Ability to work independently in a remote setting with minimal supervision.
• Discretion handling sensitive customer data.

Responsibilities

• Handle incoming calls regarding billing statements, payments, account balances, and service inquiries.
• Assist customers with setting up, modifying, or terminating utility services.
• Investigate and resolve discrepancies or complaints related to billing or usage.
• Document all customer interactions accurately in CRM systems.
• Escalate complex issues to the appropriate department for timely resolution.
• Guide customers through online payment portals and account management tools.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Meet performance targets related to call quality, response time, and customer satisfaction.

Skills

Verbal communication

Written communication

Active listening

Problem solving

Independent work

Education

High School Diploma or GED

Tools

CRM platforms

Job description

Job Summary

Progressive Technology is seeking a reliable, detail-oriented, and customer-focused Remote Call Center Representative to support utility billing services and customer account inquiries. This role is entirely remote and tailored for U.S.-based candidates who are comfortable handling both inbound and outbound calls in a fast-paced, service-driven environment. As a part of our growing virtual support team, you will provide first-contact resolution to residential utility customers, answer billing queries, and troubleshoot account-related issues.

Key Responsibilities

• Handle incoming calls from customers regarding billing statements, payments, account balances, and service inquiries.

• Assist customers with setting up, modifying, or terminating utility services.

• Investigate and resolve discrepancies or complaints related to billing or usage.

• Document all customer interactions accurately in CRM systems.

• Escalate complex issues to the appropriate department for timely resolution.

• Guide customers through online payment portals and account management tools.

• Maintain a positive, empathetic, and professional attitude toward customers at all times.

• Meet performance targets related to call quality, response time, and customer satisfaction.

Required Skills and Qualifications

• High School Diploma or equivalent (GED) required.

• Excellent verbal and written communication skills.

• Strong active listening and problem-solving abilities.

• Proficiency with basic computer systems and CRM platforms.

• Ability to work independently in a remote setting with minimal supervision.

• Comfortable handling sensitive customer data with discretion and confidentiality.

Experience

• Minimum of 6 months to 1 year of experience in a customer service or call center environment, preferably handling billing or utility-related queries.

• Prior remote work experience is a plus but not mandatory.

Working Hours

• 40 hours per week (Full-Time).

• Shift options include morning, mid-day, and evening shifts based on business needs.

• Availability to work weekends or holidays (on a rotational basis) is required.

Knowledge, Skills, and Abilities

• Strong attention to detail and organizational skills.

• Basic understanding of billing cycles and payment processing.

• Familiarity with U.S. utility services (electricity, water, gas) is an advantage.

• Ability to handle difficult conversations with professionalism and empathy.

• Multitasking across several screens or systems efficiently.

• Self-motivated and adaptable to change.

Benefits

• Competitive hourly pay with performance incentives.

• Work-from-home flexibility and zero commute.

• Paid training and continuous learning support.

• Medical, dental, and vision insurance options.

• Paid time off (PTO) and paid holidays.

• Employee wellness and assistance programs.

• Opportunities for internal promotions and career growth.

Why Join Progressive Technology?

At Progressive Technology, we believe in putting people first—both customers and employees. You will join a collaborative and inclusive team that values accountability, innovation, and continuous improvement. With a fully remote setup, excellent work-life balance, and strong support from leadership, this is your opportunity to grow your customer service career with a forward-thinking company that is transforming digital utility support.