Remote Banking Support Specialist — Customer Care

The Elitejob; United States; Remote; USD 19,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly pay with bonuses

Paid virtual training

401(k) with company match

Medical, dental, and vision insurance

Paid time off and holidays

Career advancement opportunities

Work-from-home with equipment provided

Job summary

Progressive Technology is seeking enthusiastic and service-driven individuals to join our remote banking support team as Banking Customer Service Associates. This role is fully phone-based and designed for candidates who are passionate about helping others and ensuring seamless banking experiences for customers across the United States.

You will act as the first point of contact, providing expert assistance on account inquiries, transactions, fraud alerts, and digital banking solutions.

Qualifications

• High school diploma or GED required; associate degree or higher preferred.
• Excellent verbal communication and active listening skills.
• Strong multitasking ability across multiple systems during calls.
• Comfortable in a fast-paced, target-driven environment.
• Basic banking terminology; training provided.

Responsibilities

• Answer inbound calls and assist customers with banking queries professionally.
• Support on account balances, deposits, withdrawals, loans, and online banking.
• Address card disputes, fraud alerts, and security concerns with accuracy.
• Guide users through digital self-service tools and troubleshoot mobile banking issues.
• Verify customer data and follow security procedures; document interactions in CRM.
• Escalate complex cases to appropriate departments.
• Meet or exceed call handling, CSAT, and resolution metrics.

Skills

Verbal communication

Active listening

Multitasking

Customer service mindset

Problem solving

Organizational skills

High-speed internet

Education

High school diploma or GED

Associate degree or higher preferred

Tools

CRM platforms

Customer service software

Job description

Progressive Technology is seeking enthusiastic and service-driven individuals to join our remote banking support team as Banking Customer Service Associates. This role is fully phone-based and designed for candidates who are passionate about helping others and ensuring seamless banking experiences for customers across the United States.

You will act as the first point of contact, providing expert assistance on account inquiries, transactions, fraud alerts, and digital banking solutions.