Remote Utility Customer Service Rep (Contract-to-Hire)

AppleOne Employment Services; Argyle (TX); Remote; USD 23,000 - 33,000; Full time

Benefits offered by this job

Mostly remote work

Contract-to-hire (6-12 months)

Comprehensive paid training program

Stable Monday-Friday schedule

Long-term career potential with client

Job summary

AppleOne Employment Services in Texas is seeking a Customer Service Representative to handle high-volume calls and assist residents with utility accounts, billing, and service requests. This contract-to-hire role offers mostly remote work, company-provided equipment, and a stable Monday–Friday schedule.

Training is provided, with potential for permanent placement based on performance. A strong emphasis on customer service, accurate billing, and effective use of multiple systems is required.

Qualifications

• High school diploma or GED required.
• Previous customer service or call center experience preferred.
• Ability to learn and navigate multiple computer systems.
• Strong computer skills and reference online resources while assisting customers.

Responsibilities

• Handle high-volume inbound customer calls.
• Assist customers with utility account inquiries, billing questions, payments, and service requests.
• Process orders and perform billing calculations.
• Navigate multiple systems and resources to resolve issues.

Skills

Customer service

Call center experience

De-escalation

Multitasking

Attention to detail

Problem solving

Education

High School Diploma or GED

Tools

CRM software

Billing systems

Knowledge bases

Job description

AppleOne Employment Services in Texas is seeking a Customer Service Representative to handle high-volume calls and assist residents with utility accounts, billing, and service requests. This contract-to-hire role offers mostly remote work, company-provided equipment, and a stable Monday–Friday schedule.

Training is provided, with potential for permanent placement based on performance. A strong emphasis on customer service, accurate billing, and effective use of multiple systems is required.