Remote Underwriting CSR II — Bilingual (TX)

United Automobile Insurance Company; Austin (TX); Remote; USD 42,000 - 60,000; Full time

Benefits offered by this job

401(k) matching

Medical, Prescription Drug, Vision, & 

Dental Insurance

Job summary

United Automobile Insurance Company is seeking a Customer Service Representative II for its Underwriting team. This fully remote role requires you to work from TX with experience in handling high call volumes and assisting agents and policyholders across TX, FL, and GA markets.

Fluency in Spanish is a plus. Ideal candidates bring 2+ years in customer service, strong communication skills, and a detail-oriented approach to underwriting support.

Qualifications

• Minimum 2-year customer service experience in a call center environment, within the insurance industry preferred.
• Strong communication skills, both verbal and written.
• Excellent problem-solving abilities and attention to detail.
• Must be familiar with forms, procedures, regulations, coverage and business processes for assigned programs.
• Proficient in Word, Excel, Windows-based applications and internet usage.

Responsibilities

• Manage inbound calls from policyholders, agents, and other team members with professionalism and courtesy (75 – 100 calls per day).
• Assist customers, including agent partners from different states, with inquiries related to underwriting processes, policies, and procedures.
• Respond to and answer calls from agent partners, providing underwriting assistance and guidance as needed.
• Review submissions from agents and make underwriting decisions based on the documents received.
• Address customer and agent inquiries, concerns, and requests in a professional and timely manner.

Skills

Call center experience

Customer service

Communication skills

Problem solving

Attention to detail

Team player

Education

High school diploma or equivalent

Some college coursework

Tools

Word

Excel

Job description

United Automobile Insurance Company is seeking a Customer Service Representative II for its Underwriting team. This fully remote role requires you to work from TX with experience in handling high call volumes and assisting agents and policyholders across TX, FL, and GA markets.

Fluency in Spanish is a plus. Ideal candidates bring 2+ years in customer service, strong communication skills, and a detail-oriented approach to underwriting support.