Remote Insurance CSR - Bilingual Bonus

AAA; Coppell (TX); Hybrid; USD 31,684 - 34,440; Full time

Benefits offered by this job

Health coverage

401(k) plan with company match

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

AAA is hiring full-time Customer Service Representatives to join our Insurance Call Center team in Coppell, TX. You will handle inbound member inquiries, promote products, and deliver proactive solutions in a fast-paced environment.

Remote training for approximately 4 months, followed by a full-time remote schedule. Bilingual English/Spanish adds $1.00/hour. Residence within 80 miles of Coppell, TX is required.

Qualifications

• Prior customer service experience (recent call center experience preferred)
• Spanish fluency is a plus!
• Excellent communication skills (written, verbal, and listening)
• Ability to multitask and navigate computer systems in real time
• Flexible, “can-do” mindset and willingness to adapt to change
• High school diploma or GED
• Ability to pass a background check and drug screening
• Must reside within 80 miles of 1225 Freeport Parkway, Coppell, TX 75019

Responsibilities

• Answer inbound calls and assist members with questions related to AAA memberships
• Deliver personalized, proactive solutions and recommend valuable products and services
• Engage with members using strong communication and a friendly, problem‑solving mindset
• Think quickly and critically to resolve issues—this is not a scripted environment
• Navigate multiple systems and tools while actively listening and multitasking
• Maintain a positive, can‑do attitude in a fast‑paced and evolving environment
• Participate in ongoing coaching and development to continually enhance your performance

Skills

Excellent communication

Multitasking

Adaptable mindset

Spanish fluency

Education

High school diploma or GED

Job description

AAA is hiring full-time Customer Service Representatives to join our Insurance Call Center team in Coppell, TX. You will handle inbound member inquiries, promote products, and deliver proactive solutions in a fast-paced environment.

Remote training for approximately 4 months, followed by a full-time remote schedule. Bilingual English/Spanish adds $1.00/hour. Residence within 80 miles of Coppell, TX is required.