Remote Insurance Support Specialist (Bilingual) TX

AAA; Texas; Remote; USD 32.000 - 34.000; Vollzeit

Benefits dieser Stelle

Health benefits

401(k) matching

Tuition assistance

Paid parental leave

Zusammenfassung

AAA Auto Club Enterprises is hiring full-time Customer Service Representatives to join our Insurance Call Center team in Texas. You will handle inbound calls, offer personalized solutions, and promote products while maintaining a friendly, proactive mindset.

The role requires excellent communication, Spanish fluency a plus, and the ability to work in a fast-paced environment. Comprehensive benefits and growth opportunities are provided.

Qualifikationen

• Prior customer service experience (recent call center experience preferred).
• Spanish fluency is a plus!
• Excellent communication skills (written, verbal, and listening).

Aufgaben

• Answer inbound calls and assist members with questions related to AAA memberships
• Deliver personalized, proactive solutions and recommend valuable products and services
• Engage with members using strong communication and a friendly, problem-solving mindset
• Think quickly and critically to resolve issues—this is not a scripted environment
• Navigate multiple systems and tools while actively listening and multitasking
• Maintain a positive, can-do attitude in a fast-paced and evolving environment
• Participate in ongoing coaching and development to continually enhance your performance

Kenntnisse

Customer service experience

Spanish language

Ausbildung

High School diploma or GED

Jobbeschreibung

AAA Auto Club Enterprises is hiring full-time Customer Service Representatives to join our Insurance Call Center team in Texas. You will handle inbound calls, offer personalized solutions, and promote products while maintaining a friendly, proactive mindset.

The role requires excellent communication, Spanish fluency a plus, and the ability to work in a fast-paced environment. Comprehensive benefits and growth opportunities are provided.