Remote Bilingual Insurance CSR (Spanish/English)

AAA; Texas; Remote; USD 33,000 - 36,000; Full time

Benefits offered by this job

Health coverage

401(K) matching and Pension

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

AAA Auto Club Enterprises is seeking a full-time Customer Service Representative fluent in English and Spanish for our Insurance Call Center. The role involves handling inbound calls, advising members, and offering relevant products while maintaining a friendly, solution-driven approach.

The position requires residing in Texas with a 40-hour work week, 100% virtual training for about four months, and a post-training schedule of 9:00am–9:30pm with Saturdays as needed.

Qualifications

• Prior customer service experience, call center preferred.
• Bilingual in English and Spanish required.
• Strong communication skills and active listening.
• Ability to multitask and navigate multiple systems.
• High school diploma or GED.

Responsibilities

• Answer inbound calls and assist members with questions related to AAA memberships.
• Deliver personalized, proactive solutions and recommend valuable products and services.
• Engage with members using strong communication and a friendly, problem-solving mindset.
• Think quickly and critically to resolve issues - this is not a scripted environment.
• Navigate multiple systems and tools while actively listening and multitasking.
• Maintain a positive, can-do attitude in a fast-paced and evolving environment.
• Participate in ongoing coaching and development to continually enhance your performance.

Skills

Bilingual English-Spanish

Customer service

Excellent communication

Multitasking

Problem solving

Education

High school diploma or GED

Job description

AAA Auto Club Enterprises is seeking a full-time Customer Service Representative fluent in English and Spanish for our Insurance Call Center. The role involves handling inbound calls, advising members, and offering relevant products while maintaining a friendly, solution-driven approach.

The position requires residing in Texas with a 40-hour work week, 100% virtual training for about four months, and a post-training schedule of 9:00am–9:30pm with Saturdays as needed.