Remote Insurance CSR - Bilingual Member Support

AAA; United States; Remote; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health coverage for medical, dental, and vision

401(K) savings plans with company match

Floating holidays and PTO for community volunteering

Wellness programs

Employee discounts on various services

Job summary

AAA Auto Club Enterprises is seeking a full-time Customer Service Representative for their Insurance Call Center. Ideal candidates have previous customer service experience, excellent communication skills, and a flexible mindset. The role involves answering inbound calls, assisting members, and delivering personalized solutions.

Benefits include health coverage, 401(K), and employee discounts. Applicants must reside within 80 miles of Coppell, TX and be able to work from home with a reliable internet connection.

Qualifications

• Prior customer service experience, preferably in a call center.
• Spanish fluency is a plus.
• Excellent written, verbal, and listening communication skills.
• Ability to multitask and navigate computer systems in real-time.

Responsibilities

• Answer inbound calls and assist members with questions related to AAA memberships.
• Deliver personalized solutions and recommend valuable products.
• Engage with members using strong communication skills.

Skills

Customer service experience

Spanish fluency

Excellent communication skills

Multitasking ability

Problem-solving mindset

Education

High school diploma or GED

Job description

AAA Auto Club Enterprises is seeking a full-time Customer Service Representative for their Insurance Call Center. Ideal candidates have previous customer service experience, excellent communication skills, and a flexible mindset. The role involves answering inbound calls, assisting members, and delivering personalized solutions.

Benefits include health coverage, 401(K), and employee discounts. Applicants must reside within 80 miles of Coppell, TX and be able to work from home with a reliable internet connection.