Remote Triage Specialist - Incident Intake & Analysis

General Dynamics Information Technology, Inc.; Northern (KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

General Dynamics Information Technology, Inc. is seeking a Triage Specialist to join a remote, 365-day coverage team for incident intake and routing. You will monitor an inbox, assess incidents, and direct them to the correct contacts while maintaining accurate records.

The role requires a BA/BS with 4+ years in case management, child welfare, or related fields. You’ll work independently and with teammates remotely, using Excel for light data analysis. Weekend and some holidays are required.

Qualifications

• BA/BS degree in a relevant field with at least 4 years of related experience.
• Experience in case management, child welfare, or social work required.
• Excellent organizational skills and attention to detail.
• Ability to work independently and to collaborate with team members in a remote environment.
• Experience utilizing Microsoft Excel and performing basic data analysis preferred.

Responsibilities

• Monitor a shared incident response inbox in collaboration with other team members to ensure timely response and incident elevation.
• Analyze each incoming incident in accordance with federal policies to ensure incidents are documented correctly and routed to the appropriate point of contact.
• Provide technical assistance in situations where incident reports need to be corrected and/or resubmitted in accordance with policy.
• Create shift reports and complete other activities necessary to prepare team members to take over inbox coverage.
• Catalog and file incidents in keeping with policies and standard operating procedures.
• Maintain a tracking system for reported incidents and perform quality assurance to ensure data accuracy.
• Perform data analysis to identify trends in incident reporting.
• Provide reports on inbox activity on regular and as-needed bases.
• Other duties as assigned.

Skills

Organizational skills

Remote collaboration

Microsoft Excel

Data analysis

Education

BA/BS degree in a relevant field

4+ years of related experience

Tools

Microsoft Excel

Job description

General Dynamics Information Technology, Inc. is seeking a Triage Specialist to join a remote, 365-day coverage team for incident intake and routing. You will monitor an inbox, assess incidents, and direct them to the correct contacts while maintaining accurate records.

The role requires a BA/BS with 4+ years in case management, child welfare, or related fields. You’ll work independently and with teammates remotely, using Excel for light data analysis. Weekend and some holidays are required.