Incident Response Lead — ITIL Expert (TS/SCI Eligible)

General Dynamics Information Technology; Washington (District of Columbia); On-site; USD 120,000 - 150,000; Full time

Job summary

General Dynamics Information Technology is seeking an experienced Incident Manager to oversee the lifecycle of IT service interruptions and drive prompt restoration. You will triage incidents, coordinate with technicians, and define standard operating procedures for incident handling.

The role requires a BA/BS, 5+ years of incident management, ITILv4 Foundations, and a Top Secret with SCI eligibility clearance. Join a fast paced team offering certification pathways and career growth.

Qualifications

• BA/BS (or equivalent experience).
• 5+ years of incident management experience.

Responsibilities

• Manage lifecycle of all unplanned interruptions, malfunctions, and quality reductions of IT services.
• Act as a key member of the quality control process by triaging issues and routing them to technicians.
• Define incident handling processes and follow protocols.
• Decide on incident resolution and service restoration using technical knowledge.
• Assist technicians with troubleshooting and provide guidance based on expertise.

Skills

Incident management

IT service management

Troubleshooting

Education

BA/BS or equivalent

Tools

ITILv4 Foundations

Job description

General Dynamics Information Technology is seeking an experienced Incident Manager to oversee the lifecycle of IT service interruptions and drive prompt restoration. You will triage incidents, coordinate with technicians, and define standard operating procedures for incident handling.

The role requires a BA/BS, 5+ years of incident management, ITILv4 Foundations, and a Top Secret with SCI eligibility clearance. Join a fast paced team offering certification pathways and career growth.