Remote Triage RN - Patient Care & Scheduling

CVS Health; Idaho; Hybrid; USD 36,000 - 103,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings

Job summary

Oak Street Health is seeking a Clinical Call Center Triage Nurse for a remote role. The nurse will extend care beyond clinic hours by addressing medical, social, and psychological needs over the phone, ensuring professional patient service and accurate documentation.

The position requires an active RN license, US work authorization, and the ability to work flexible shifts including evenings and weekends. Competitive hourly pay and comprehensive benefits are offered.

Qualifications

• Active, non-probationary state Registered Nurse license in all states of OSH practice.
• Proactive maintenance of licenses without prompt or audit.
• Ability to manage time and work autonomously with consistent reliability.
• High-level of conscientiousness.
• Focus on delivering an unmatched patient experience on every call and interaction.
• Motivated to complete CE and licensure requirements without prompting.
• Ability to work flexible shifts outside core hours, including evenings, weekends and holidays.
• US work authorization.

Responsibilities

• Provide confident and professional service to OSH patients.
• Follow current Prescription Refill policy.
• Remain engaged with patients without background distraction.
• Clear and precise documentation while on a call.
• Complete documentation for all patient requests prior to ending a call.
• Check the CareReq queue and ensure CareReqs are complete.
• Complete all tasks or requests within the scope and ability of the role.
• Schedule appointments for patients off cadence or requesting an appointment.
• Arrange transportation for clinic visits.

Skills

RN license

Time management

Autonomy

Conscientiousness

Patient experience

Job description

Oak Street Health is seeking a Clinical Call Center Triage Nurse for a remote role. The nurse will extend care beyond clinic hours by addressing medical, social, and psychological needs over the phone, ensuring professional patient service and accurate documentation.

The position requires an active RN license, US work authorization, and the ability to work flexible shifts including evenings and weekends. Competitive hourly pay and comprehensive benefits are offered.