Remote Triage RN — Flexible Call Center Nurse

CVS Health; Wyoming; Hybrid; USD 36,000 - 103,000; Full time

Benefits offered by this job

Medical, dental, and vision

Paid time off

Retirement savings options

Job summary

Oak Street Health seeks a Clinical Call Center Triage Nurse to extend care beyond clinic hours, addressing patients' medical, social, and psychological needs via telephone.

Responsibilities include professional patient service, following refill policies, precise on-call documentation, queue checks, scheduling appointments, arranging transportation, and meeting department metrics. Remote work with strong self-discipline and US RN licensure required.

Qualifications

• Active, non-probationary Registered Nurse license in all OSH practice states.
• US work authorization.
• Ability to manage time and work autonomously with reliability.
• High level of conscientiousness and commitment to patient experience.
• Willingness to work flexible shifts including evenings, weekends, and holidays.

Responsibilities

• Provide confident and professional service to OSH patients
• Follow current Prescription Refill policy
• Remain engaged with patients without background distraction
• Clear and precise documentation while on a call
• Complete documentation for all patient requests prior to ending a call
• Check the CareReq queue and ensure CareReqs are complete
• Complete all tasks or requests within the scope and ability of the role
• Schedule appointments for patients that may be off-cadence or are requesting an appointment
• Arrange transportation for clinic visits
• Aware of organizational goals and visibly strive to meet departmental metrics
• Other duties as assigned

Skills

Time management

Autonomy

Reliability

Conscientiousness

Education

Registered Nurse license (US)

Job description

Oak Street Health seeks a Clinical Call Center Triage Nurse to extend care beyond clinic hours, addressing patients' medical, social, and psychological needs via telephone.

Responsibilities include professional patient service, following refill policies, precise on-call documentation, queue checks, scheduling appointments, arranging transportation, and meeting department metrics. Remote work with strong self-discipline and US RN licensure required.