Remote Triage RN - Nurse Call Center

CVS Health; Washington; Híbrido; USD 36.000 - 103.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Descripción de la vacante

Oak Street Health is seeking a Clinical Call Center Triage Nurse to extend care beyond regular clinic hours by addressing patients' medical, social, and psychological needs over the phone. This remote role emphasizes compassionate communication and precise documentation to support patient care.

You will handle prescription refills, schedule appointments, arrange transportation, and contribute to departmental metrics while working in a fully remote environment with flexible shifts and

Formación

• Active, non-probationary RN license in all states of OSH practice.
• Proactive maintenance of licenses without prompt or audit.
• Ability to manage time and work autonomously with consistent reliability.
• Flexible shifts outside core business hours, evenings, weekends, and holidays.
• US work authorization.

Responsabilidades

• Provide confident and professional service to OSH patients.
• Follow current Prescription Refill policy.
• Maintain clear, precise documentation during calls.
• Complete documentation for all patient requests prior to ending a call.
• Check CareReq queue and ensure requests are complete.
• Schedule appointments for off-cadence requests.
• Arrange transportation for clinic visits.

Conocimientos

Active RN license

Remote work experience

Time management

Conscientiousness

Communication skills

Educación

RN licensure

Herramientas

Google Suite

Descripción del empleo

Oak Street Health is seeking a Clinical Call Center Triage Nurse to extend care beyond regular clinic hours by addressing patients' medical, social, and psychological needs over the phone. This remote role emphasizes compassionate communication and precise documentation to support patient care.

You will handle prescription refills, schedule appointments, arrange transportation, and contribute to departmental metrics while working in a fully remote environment with flexible shifts and