Remote Triage Nurse — Patient Care Specialist

CVS Health; Vermont; Hybrid; USD 36,000 - 103,000; Full time

Job summary

Oak Street Health is seeking a Clinical Call Center Triage Nurse for remote, full-time work. The role extends care outside standard clinic hours by addressing patients' medical, social, and psychological needs over the phone, with documentation and coordination of care as core duties.

The position requires an active RN license, US work authorization, and the ability to work flexible shifts. Clear communication and reliability are essential, with ongoing licensure CE requirements and a focus on

Qualifications

• Active, non-probationary state Registered Nurse license in all states of OSH practice.
• Ability to manage time and work autonomously with consistent reliability.
• High-level of conscientiousness.
• Motivated to complete CE (Continuing Education) and licensure requirements.
• Ability to work flexible shifts outside of core business hours, such as evenings, weekends, and holidays.
• US work authorization.

Responsibilities

• Provide confident and professional service to OSH patients
• Follow current Prescription Refill policy
• Remain engaged with patients without background distraction.
• Clear and precise documentation while on a call
• Complete documentation for all patient requests prior to ending a call
• Check the CareReq queue and ensure CareReqs are complete
• Complete all tasks or requests that are within the scope and ability of the role
• Schedule appointments for patients that may be off-cadence or are requesting an appointment
• Arrange transportation for clinic visits
• Aware of organizational goals and visibly strives to meet departmental metrics
• Other duties as assigned

Skills

Time management

Autonomy

Conscientiousness

Patient experience focus

Education

Registered Nurse license

Job description

Oak Street Health is seeking a Clinical Call Center Triage Nurse for remote, full-time work. The role extends care outside standard clinic hours by addressing patients' medical, social, and psychological needs over the phone, with documentation and coordination of care as core duties.

The position requires an active RN license, US work authorization, and the ability to work flexible shifts. Clear communication and reliability are essential, with ongoing licensure CE requirements and a focus on