Remote Clinical Triage Nurse - Call Center

CVS Health; Montana; Híbrido; USD 36.000 - 103.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings

Descripción de la vacante

Oak Street Health is seeking a Clinical Call Center Triage Nurse to extend care beyond clinic hours by addressing patients\' medical, social, and psychological needs over the phone.

You will provide confident nursing care, document carefully, and coordinate appointments and transportation while working remotely. This full-time RN role requires strong problem-solving, reliability, and dedication to patient experience.

Formación

• Active, non-probationary RN license valid in all OSH practice states.
• Proactive maintenance of licenses without prompt or audit.
• Ability to manage time and work autonomously with consistent reliability.
• High level of conscientiousness and reliability.
• Focus on delivering an unmatched patient experience on every call.

Responsabilidades

• Provide confident and professional service to OSH patients.
• Follow current Prescription Refill policy.
• Remain engaged with patients without background distraction.
• Clear and precise documentation while on a call.
• Complete documentation for all patient requests prior to ending a call.
• Check the CareReq queue and ensure CareReqs are complete.
• Complete all tasks within scope and ability.
• Schedule appointments for patients off-cadence or requesting visits.
• Arrange transportation for clinic visits.
• Aware of organizational goals and strive to meet departmental metrics.
• Other duties as assigned.

Conocimientos

RN licensure

Descripción del empleo

Oak Street Health is seeking a Clinical Call Center Triage Nurse to extend care beyond clinic hours by addressing patients\' medical, social, and psychological needs over the phone.

You will provide confident nursing care, document carefully, and coordinate appointments and transportation while working remotely. This full-time RN role requires strong problem-solving, reliability, and dedication to patient experience.