Remote RN: Triage Call Center Specialist

CVS Health; Pennsylvania; Hybrid; USD 36.000 - 103.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Zusammenfassung

Oak Street Health is seeking a Clinical Call Center Triage Nurse to provide professional, empathetic care over the phone, extending clinic hours and supporting patients remotely.

In this full-time, remote role, you will handle prescriptions, document interactions, coordinate appointments and transportation, while maintaining licensure and delivering an exceptional patient experience. Competitive benefits are included for eligible colleagues.

Qualifikationen

• Active, non-probationary state Registered Nurse license in all states of OSH practice.
• Proactive maintenance of licenses without prompt or audit.
• Ability to manage time and work autonomously with consistent reliability.
• High-level of conscientiousness.
• Focus on delivering an Unmatched Patient Experience on every call and interaction.
• Motivated to complete CE and licensure requirements without prompting.
• Ability to work flexible shifts outside of core business hours, such as evenings, weekends, and holidays.
• US work authorization

Aufgaben

• Provide confident and professional service to OSH patients
• Follow current Prescription Refill policy
• Remain engaged with patients without background distraction
• Clear and precise documentation while on a call
• Complete documentation for all patient requests prior to ending a call
• Check the CareReq queue and ensure CareReqs are complete
• Complete all tasks or requests that are within the scope and ability of the role
• Schedule appointments for patients that may be off-cadence or are requesting an appointment
• Arrange transportation for clinic visits
• Aware of organizational goals and visibly strives to meet departmental metrics
• Other duties as assigned

Kenntnisse

RN license

Remote work capable

Time management

Communication skills

Ausbildung

Active RN license

Jobbeschreibung

Oak Street Health is seeking a Clinical Call Center Triage Nurse to provide professional, empathetic care over the phone, extending clinic hours and supporting patients remotely.

In this full-time, remote role, you will handle prescriptions, document interactions, coordinate appointments and transportation, while maintaining licensure and delivering an exceptional patient experience. Competitive benefits are included for eligible colleagues.