Remote Travel Support Specialist | Flexible Scheduling

Sawmilldcllc; Bentonville (AR); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Fully remote

Flexible scheduling

Training & onboarding

Growth opportunities

Travel perks

Remote team culture

Job summary

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers before, during, and after their trips. This fully remote role offers flexible scheduling, complete training, and the opportunity to grow within a travel-focused company.

You will respond to inquiries via email, phone, and messaging platforms, support itinerary changes and special requests, and provide clear information on destinations and procedures.

Qualifications

• Strong written and verbal communication skills.
• Customer service experience in travel, hospitality, or support.
• Highly organized, dependable, and detail-oriented.
• Comfortable working independently in a fully remote role.
• Able to learn new systems and digital tools quickly.
• Passionate about travel and delivering excellent client support.

Responsibilities

• Support clients remotely via email, phone, and messaging platforms.
• Respond to travel-related inquiries in a timely, professional manner.
• Assist with itinerary changes, cancellations, updates, and special requests.
• Provide clear information on destinations, travel requirements, and agency processes.
• Monitor upcoming trips and proactively communicate with clients as needed.
• Resolve issues efficiently while maintaining a high level of customer satisfaction.

Skills

Communication

Customer service

Detail oriented

Independent work

Travel passion

Job description

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers before, during, and after their trips. This fully remote role offers flexible scheduling, complete training, and the opportunity to grow within a travel-focused company.

You will respond to inquiries via email, phone, and messaging platforms, support itinerary changes and special requests, and provide clear information on destinations and procedures.