Remote Travel Support Specialist

Sawmilldcllc; Richmond (VA); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Fully remote position

Flexible scheduling

Comprehensive training

Travel industry discounts

Supportive remote team environment

Job summary

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers before, during, and after their trips. This fully remote position offers flexible scheduling, comprehensive training, and opportunities for growth within a travel-focused company.

You will handle client inquiries, manage itineraries, and provide clear guidance on destinations and agency processes, all while delivering exceptional customer service remotely.

Qualifications

• Strong written and verbal communication skills.
• Customer service experience (travel, hospitality, or support roles preferred).
• Highly organized, dependable, and detail-oriented.
• Comfortable working independently in a fully remote role.
• Able to learn new systems, booking platforms, and digital tools quickly.
• Passionate about travel and delivering excellent client support.

Responsibilities

• Support clients remotely via email, phone, and messaging platforms.
• Respond to travel-related inquiries in a timely, professional manner.
• Assist with itinerary changes, cancellations, updates, and special requests.
• Provide clear information on destinations, travel requirements, and agency processes.
• Monitor upcoming trips and proactively communicate with clients as needed.
• Resolve issues efficiently while maintaining a high level of customer satisfaction.

Skills

Communication skills

Customer service

Organized

Detail-oriented

Tech-savvy

Learn new systems

Job description

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers before, during, and after their trips. This fully remote position offers flexible scheduling, comprehensive training, and opportunities for growth within a travel-focused company.

You will handle client inquiries, manage itineraries, and provide clear guidance on destinations and agency processes, all while delivering exceptional customer service remotely.