Remote Travel Client Support Specialist - Flexible Schedule

Sawmilldcllc; Irvine (CA); Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Fully remote

Flexible schedule

Training & support

Growth opportunities

Travel perks

Remote team culture

Job summary

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers throughout their journey. This fully remote role serves as the primary contact before, during, and after trips, ensuring a smooth and positive experience.

The ideal candidate values customer service, remains organized, and thrives working independently from home. You will handle inquiries via email, phone, and messaging, guide clients through itinerary changes, and provide clear destination information and agency

Qualifications

• Strong written and verbal communication skills.
• Experience in travel, hospitality, or support roles.
• Highly organized, dependable, and detail-oriented.
• Comfortable working independently in a remote role.
• Able to learn new systems, booking platforms, and digital tools quickly.

Responsibilities

• Support clients remotely via email, phone, and messaging platforms.
• Respond to travel-related inquiries in a timely, professional manner.
• Assist with itinerary changes, cancellations, updates, and special requests.
• Provide clear information on destinations, travel requirements, and agency processes.
• Monitor upcoming trips and proactively communicate with clients as needed.
• Resolve issues efficiently while maintaining a high level of customer satisfaction.

Skills

Communication skills

Customer service experience

Remote work

Travel knowledge

Job description

Sawmilldcllc is seeking a Remote Client Support Representative to assist travelers throughout their journey. This fully remote role serves as the primary contact before, during, and after trips, ensuring a smooth and positive experience.

The ideal candidate values customer service, remains organized, and thrives working independently from home. You will handle inquiries via email, phone, and messaging, guide clients through itinerary changes, and provide clear destination information and agency